FAQ

FAQs for AussieBulkBricks

1. Is AussieBulkBricks Legit? Why have I never heard of you? We are pretty darn new so we get asked this quite often. We only started in 2024 so you are almost certainly one of our first customers. We are a real business and are really based in Brisbane, Australia. If it gives you peace of mind please just reach out to us via chat on this site or our contact details listed at the bottom of the page and one of us ( most likely Jonah ) will get back to your promptly to provide more details.
2. Where is AussieBulkBricks located? AussieBulkBricks is based in Brisbane, Australia. Our warehouse and offices are located in the heart of the city, allowing us to efficiently process and ship orders to customers across the country.
3. How long does shipping take? We strive to process and ship orders as quickly as possible. For most customers in urban areas, shipping typically takes 1-2 business days. However, for those in more rural locations, shipping may take up to 3 business days, depending on your distance from our Brisbane warehouse and the courier’s delivery schedule.
4. What shipping carriers do you use? We work with reputable shipping carriers such as Australia Post, StarTrack, and Toll to ensure your orders are delivered safely and efficiently. The specific carrier used for your order will depend on your location and the size of your package.
5. Do you offer express shipping? Yes, we offer express shipping options for customers who need their orders delivered quickly. If you require express shipping, please contact our customer service team before placing your order to discuss the available options and associated costs.
6. What is your return policy? Please see our Returns Policy page
7. How can I track my order? Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number on our website or the carrier’s website to monitor the progress of your delivery. If you have any issues tracking your order, please contact our customer service team for assistance.
8. What payment methods do you accept? We accept a variety of payment methods to make your shopping experience as convenient as possible. You can pay using Visa, Mastercard, PayPal, or AfterPay. All transactions are processed securely to protect your personal and financial information.
9. How can I contact customer service? Our customer service team is available Monday through Friday, from 9 AM to 5 PM AEST. You can reach us by phone at 0434768538, by email at [email protected], or through the contact form on our website. We are always happy to answer any questions you may have or assist you with your order.